Glasses Guide FAQ

Glasses Guide-FAQ About Your Eyes, Eyeglasses, and more!

Steve Mower - August 2018

Nerd Dog

 

Frequently Asked Questions

Shipping and Returns

How do you ship?

How long will it take to get my order?

Can I get my order shipped faster?

How do I return an item?

Do you ship to my country?

Checking Out and My Account

Is your check out process secure?

Should I check out as a guest or establish an account?

How do I find my order history?

I cannot find an item on your site that I purchased before. Can you help?

I am having a problem signing in to my account. What do I do?

Are you going to bombard me with annoying e-mails?

Frames and Lenses

What are the differences between "pre-made" readers and what you offer?

What do mean by frame fit? How do I find the right frame size for me?

What does polycarbonate and aspheric mean?

What is UV400?

What does AR mean?

What is the difference between Bifocal Reading Glasses and Computer Bifocals?

Do you offer no-line progressive lenses?

Blue Block and CVS

What is CVS?

Will your blue block/CVS solutions solve my problems with insomnia/headaches/eyestrain/dizziness/lack of focus, etc...?

What is blue light and why would I need blue light protection?

How much blue light do I need protected from?

I am an (artist/ computer graphics designer) and I need to see true colors. Do your blue block solutions effect the colors that I see?

Prescription Eyeglasses

Do you offer single vision prescription lenses in your frames?

Do you offer single vision prescription lenses in my frames?

Do you offer prescription bifocals, multifocals or progressive lenses?

Fun Stuff

How could you possibly think that needing reading glasses could be fun?

Can I contribute my eyeglass or reading glasses related fun stuff to you?

FAQ ANSWERS:

How do you ship?

We ship USPS First Class for free to all U.S States and territories. Orders with over 1 item ship USPS Priority. We ship to Canada for $5.00 per item via USPS First Class International. All other international order are shipped USPS First Class International at the current rate by weight.

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How long will it take to get my order?

U.S customers get there orders typically within 4 to 7 days. Canada, 5 to 9 days. Other International between 7 and 14 days.

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Can I get my order shipped faster?

Since most of what we do is custom we cannot rush the delivery. If you need something quickly we will try to get it to you ASAP.

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How do I return an item?

You can return any reading glasses within 30 days for a refund, as an exchange , or a store credit.  

If you have an account with us you can log in, find your order and ask for a return authorization #, or RMA#. We will send you the RMA# and return address.

If you checked out as a guest you can request a RMA# by Contacting Us and including the reason for the return and your order#.

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Do you ship to my country?

Most likely. If you are having an issue checking out please Contact Us. See our current shipping info here- Shipping and Returns

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Is your check out process secure?

Yes, very. Not only is Big Commerce secure but so is PayPal which handles all PayPal account and credit card processing.

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Should I check out as a guest or establish an account?

  • Establishing an account provides you with several benefits.
  • You can easily view your order history.
  • Re-ordering items is much easier.
  • You can post messages to us from your account.
  • You can request product returns for refund or store credit.
  • You get automatically signed up for our Rewards Program. - Accrue points for each purchase and redeem coupons for future sales.
  • We do not share your information. Your account is secure.

You can sign up for an account by clicking the 'Sign Up' link at the top of the site.

If you check out as a guest you can still contact us via our Contact Page about your orders. 

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How do I find my order history?

If you checked out as guest, you cannot see your order history. If you have an account simply log in and click Order History.

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I cannot find an item on your site that I purchased before. Can you help?

It is likely that the item has been discontinued by the manufacturer. We update our listings on a regular basis and try our hardest to not show products that are not available. There may be another reason however-

If the item you purchased before has either, "Tinted Reading Glasses", "Computer Reading Glasses", or "Blue Block Reading Glasses" in the name, then you can look for it under our Brands category. Here's an example: if you purchased a "Classics D04 Gunmetal Computer Reading Glasses", look on our Brands page for Classics D and then look for Classics D04 Gunmetal. That item will have all of our lens options on it and you can select the same powers you had before.

We eliminated our "Tinted Reading Glasses", "Computer Reading Glasses", and "Blue Block Reading Glasses" categories because of redundancy and to allow for a much wider frame selection with all lens options.

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I am having a problem signing in to my account. What do I do?

1. If you checked out as a guest then you will not have an account to sign in to.

2. If you did establish an account, make sure your e-mail address is the same as well as your password.

3. Account holders can reset their passwords with their original e-mail address.

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Are you going to bombard me with annoying e-mails?

We hate spam and annoying e-mails too. You will receive several automated e-mail notifications.

  • A thank-you e-mail for establishing an account and/or for making a purchase.
  • Your purchase invoice/receipt.
  • A request for you to review your products/purchases. 2 notifications max for each order.
  • Possibly but rarely, e-mails to you regarding your order. Back orders or questions we have.

If you have an account with us then you are automatically signed up for our RGE Rewards Program. As you make purchases you accrue points and once certain threshold are met, can redeem them for coupons towards future purchases. You will receive notifications informing you that:

1. You have accrued a number of points based on a recent purchase.

2. A "Un-Lock Your Coupon" notification. This gives you access to the coupon you are eligible for.

That's it. If you receive e-mails from us, other than what is shown above, we would like to know about it. Contact Us.

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What are the differences between "pre-made" readers and what you offer?

Most "pre-made", "ready readers", or disposable readers are typically made to be as cheap as possible:

  1. The frames are cheap plastic that do not hold their shape and break easily.
  2. The lenses are often cheap plastic or worse, acrylic, which scratch easily and are very thick and heavy.
  3. The frame sizes run small and do not run to large or extra large fits.
  4. Same powers both eyes which start at +1.00 and run to +3.00. No low or high powers.
  5. No anti-reflective coatings, no blue block, no tint unless they are sunglass tinted.

What we offer are custom reading glasses:

  1. Prescription quality frames in a huge range of styles and sizes.
  2. Prescription quality aspheric (thin) single vision polycarbonate lenses with scratch resistance and UV400 coating. (Included)
  3. Choices: Powers from zero to +4.00 in either eye.
  4. Choices: Blue block AR coatings, Blue block tints, and cosmetic tints.
  5. Custom rimless reading glasses. Light weight and you get them made just the way you want.
  6. Prescription reading glasses for usually only $10.00 more. If basic magnification doesn't work for you then we can help.

       [We do have a limited range of quality pre-made readers. We are selling them all off here.]

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What do mean by frame fit? How do I find the right frame size for me?

The "Fit" is the way that the glasses fit from ear to ear. We provide optical frame sizes, 49-19-135, for example as well as fit. We have lots of information to help you with selecting the right frame fit here- Glasses Frames - Our Sizing Information.

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What does polycarbonate and aspheric mean?

Polycarbonate is a very hard material used in many applications for it's durability and impact resistance. Manufacturers use polycarbonate for things like protective, safety eyewear.

Polycarbonate as a lens material, has been refined over the years to provided distortion free optics as well as great eye protection. It is the most common standard lens material for eyeglass lenses. It is thinner than CR39 plastic and filters ultraviolet light to the maximum standard UV400nm while providing eye protection.

Aspheric, simply put, is a special way that lenses are made. Instead of having basic front and back lens curves, aspheric lenses are made so that the front curves are gradually flattened from center out resulting in thinner lenses and a more open field of vision without the common bulge effect associated with non aspheric lenses. They look nicer too as a result. 

Our single vision reading glasses include aspheric polycarbonate lenses.

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What is UV400?

UV400 is a term used to express that a lens has the feature of filtering ultraviolet light to 400nanometers. UV400 lenses protect your eyes from any UV light coming into the lenses.

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What does AR mean?

AR is short for  Anti-Reflective Coating. Lenses with an AR coating reflect off glare. Lenses with AR are clearer to see through and look nicer as well because the lenses are not throwing off so much glare. Anti-reflective coatings pull more light through to your eyes and help with reading on computer screens as well as driving at night with distance vision glasses.

Our Mojo BluBlock AR and APEX BluBlock AR-T Coatings reflect off bad blue light allowing beneficial blue light through which is especially helpful for office, computer, and nighttime tablet use. Read more- BluBlock AR Coatings

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What is the difference between Bifocal Reading Glasses and Computer Bifocals?

Bifocal Reading Glasses have the reading power at the bottom of the lens and no power at the top of the lenses. Computer Bifocals have the reading power at the bottom of the lens and approximately half that power at the top for computer distance.

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Do you offer no-line progressive lenses?

We offer a Line Free Bifocal Reader Lens and a Line Free Computer Reader Lens which are progressive reader lenses. No Rx is required but your PD measurement is. They are available as an lens option on the frame page. Learn more here. We also offer a line up of prescription progressive lenses. There are many options and you can see them here- Rx Lenses

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What is CVS?

Computer Vision Syndrome (CVS) is a condition, often temporary, resulting from focusing the eyes on a computer or other display device for protracted, uninterrupted periods of time. Some symptoms of CVS include headaches, blurred vision, neck pain, redness in the eyes, fatigue, eye strain, dry eyes, irritated eyes, double vision, vertigo/dizziness, polyopia, and difficulty refocusing the eyes. -(Wikipedia)

Over 90% of people that use computers more than 3 hours a day experience some or all of these symptoms. These problems are a result of the light from computer screens (blue light especially) as well as prolonged focusing at a single distance. Computer glare is also a factor and a bad viewing posture can cause headaches and neck pain.

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Will your blue block/CVS solutions solve my problems with insomnia/headaches/eyestrain/dizziness/lack of focus, etc...?

Our blue block AR coatings and tints can all help to alleviate most CVS issues by reducing glare and filtering HEV blue light. Having the correct reading power helps with lack of focus of course. The exception would be neck and back pain which could be a result of improper viewing posture. All of these products are health aids. We do not claim that they will solve all of your particular problems. Please consult with your eye doctor or Physician for professional medical advice.

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What is blue light and why would I need blue light protection?

Blue light from computer screens, iPads, tablets, cell phones and TV's has been found to cause problems like dizziness, headaches, eyestrain, and insomnia. Recent studies have found that HEV blue light can possibly be a contributor to Advanced Macular Degeneration (AMD). Filtering out bad blue light and UV light protects your eyes and helps to alleviate these problems. Read more about blue light here.

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How much blue light do I need protected from?

Simply put, it depends on how much blue light you are exposed to and how light sensitive you are. Here are some links:

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I am an (artist/ computer graphics designer) and I need to see true colors. Do your blue block solutions effect the colors that I see?

We recommend either the Mojo BluBlock AR, Mojo BluBlock 1.6 AR or the Kodak Total Blue 1.6 AR lenses because they are clear and they do not effect the colors you see. The Apex BluBlock AR-T lenses have a very light 1% amber tint for improved contrast. They should not effect the colors you see.

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Do you offer single vision prescription lenses in your frames?

Yes we do. Go here for details.

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Do you offer single vision prescription lenses in my frames?

Sorry, not at this time.

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Do you offer prescription bifocals, multifocals or progressive lenses?

We offer special prescription single vision and progressive lenses but not lined bifocals. Learn More!

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How could you possibly think that something like needing reading glasses could be fun?

Life is funny (and short). Get a grip. Go here and find out you troll.

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Can I contribute my eyeglass or reading glasses related fun stuff to you?

Why yes pilgrim, you can. E-mail your brilliant eyeglasses related images, captions, stories, or top 10 lists here-

funstuff@readingglassesetc.com

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Contact Us with your other questions.

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Steve Mower is a licensed Optician and creator of Mojo BluBlock Tints. Steve has over 30 years experience in the optical field. He has been a optical retail manager and has consulted on progressive lens development. Steve has been offering unique reading glasses solutions on-line since 2010.