Shipping & Returns

usps-logo.jpg

 

We do not offer overnight or expedited delivery because most of what we do is custom work. Processing your reading glasses takes a little time. If you have a special request please Contact Us! We will do what we can to serve your needs.

Canadian and other International rates are discounted by $3.00 or more. (The average rate for USA shipping that we do for free.)

Shipping - USA

  • Shipping glasses is Free to all of the United States and U.S Territories.
  • Delivery time in the US is between 2 and 4 working days.
  • Tracking numbers are automatically sent to the e-mail address you provided.
  • Orders with one or two items typically ship via USPS First Class Mail.
  • Orders with 3 items or more ship via USPS Priority Mail which arrives between 2 and 3 business days.

Shipping - Canada

  • We ship to Canada via USPS First Class International for $10.00 per order.
  • The average delivery time is 7-14 working days for international shipments.
  • Tracking numbers are automatically sent to the e-mail address you provided.

Shipping - All Other Countries

  • USPS First Class International at a fixed rate by total weight as follows:
  • 8 ounces or less = $10.00
  • From 8oz. to 2.25 Lbs = $18.61
  • From 2.25 to 3 Lbs = $29.06
  • The average delivery time is 7-14 working days for international shipments.
  • Tracking numbers are automatically sent to the e-mail address you provided.

Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We are not responsible for any custom fees you may be required to pay in your country.

Returns:

Refunds/Store Credits/Exchanges:

30 Day No-Hassle Return for Eyeglasses. You can return them for a refund, a straight exchange for a different power or same priced item, or a Store Credit*. You can request an RMA# by going to our contact page, or logging in to your account, selecting the order, and following the instructions for requesting an RMA#

*About Store Credits: One of the advantages of setting up an account with us (as opposed to checking out as a guest) is that you can return items for a store credit. This is a great feature with our store and our type of business. If you return an item or items and would like a store credit, select that option. Store Credits have no expiration and will work with our current sales. Once your Store Credit has been issued, you can log in to your account and shop for anything. The store credit is deducted automatically when checking out.

  • Log in to your account. Find the order. See "Return Item" ,or,
  • Go to our Contact Page.
  • Give us a reason for your return request. (We just want to know!)
  • Do you want a refund or a store credit?
  • We will send you a Return Number(RA#) to include on your package.
  • Ship the glasses back to us with the RA# on the outside of the box.
  • Once received, we will refund/or store credit your purchase.

Frame and Lens Warranties

30 Day Returns - You can return your glasses within 30 days of the order for any reason.

90 Day Warranty - If you have a problem with your glasses like, needing nose pads, scratched lenses, or bent frames, we can typically solve your problem. Use our Contact Page and tell us what issue you have and we will instruct further.

Other Limitations-

  • You are responsible for return shipping charges unless an item was shipped incorrectly or was defective in which case we will provide a return label.
  • Returns for Refunds and Store Credits for international shipments are for products only. Shipping is excluded.
  • There is no Return/Refund on Gift Certificates.
  • FSA Returns- STORE CREDIT ONLY.*

Restocking Fees:

We do not charge restocking fees.