Free Shipping - USA
Free Returns - USA (New!)NEW! If you return an item for Exchange or Store Credit within 30 days of purchase, for whatever reason, we will send you a pre-paid return label. Exchange (Free Shipping)- Order the wrong lens power? Want a different (same priced) frame? We will send you a pre-paid return label. Store Credit (Free Shipping)- Want something totally different? Once we send you the return label we will issue a Store Credit to your account for the amount paid for the item. You can then shop for something else and use the Store Credit Option at check out. Store Credits can only be applied if you have an account. If you do not have an account we will send you a coupon code instead. What To Return - Just return the glasses. You do not need to return eyeglass cleaners and cloths. Refund (You Pay Shipping)- If you return and item within 30 days of purchase and would like a refund, you pay the return shipping. Exceptions are if the product was defective or not what you ordered. What To Return - Eyeglasses, case, cloth cleaners, in original condition. RA NUMBERS - You must request a return through your account or by contacting us via email. You will be given a Return Authorization Number (RA#) that needs to be included inside your package.
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Frame and Lens Warranties30 Day Returns - You can return your glasses within 30 days of the order for any reason. 90 Day Warranty - If you have a problem with your glasses like, needing nose pads, scratched lenses, or bent frames, we can typically solve your problem. Use our Contact Page and tell us what issue you have and we will instruct further. Other Limitations (USA)-
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Tracking Your OrderTrack your order at USPS here: https://tools.usps.com/go/TrackConfirmAction_input USPS Delayed Mail FAQ: https://faq.usps.com/s/article/Delayed-Mail-and-Packages Email USPS about delayed shipments: https://usps.force.com/emailus/s/
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Shipping - Canada
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Shipping - Australia
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Returns - All InternationalOur policies are the same for international returns as USA returns but we do not pay return shipping. RA NUMBERS - You must request a return through your account or by contacting us via email. You will be given a Return Authorization Number (RA#) that needs to be included inside your package.
Other Limitations (International)-
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Restocking Fees:We do not charge restocking fees. |
We currently sell and ship only in the U.S. and to Canada and Australia.
Our glasses are made-to-order. We do not offer overnight or expedited delivery because crafting the glasses takes some time. If you have a special request please contact us! We will do what we can to serve your needs.